Policies

CollegeMELA is a career discovery, counselling, learning and skill-development platform that helps students explore career possibilities and make informed decisions about their future.

For questions regarding this Privacy Policy or your personal information, you can contact us at:

Depending on how you interact with CollegeMELA, we may collect the following information.

A. Information you provide to us

This may include:

• Name
• Age or date of birth
• Class/year of study
• School, college or educational institution
• City and state
• Mobile number
• Email address
• Parent/guardian name and contact details
• Academic information, such as subjects, marks or examination details
• Career interests and preferences
• Responses to career assessments or questionnaires
• Information you provide during counselling
• Career goals and preferences
• Course and college preferences
• Information provided while booking a service
• Payment and transaction information, where applicable
• Information submitted through contact forms, registrations, surveys or feedback forms
• Any other information you voluntarily provide to us

B. Information collected automatically

When you use our website, certain technical information may be collected automatically, such as:

• IP address
• Browser and device information
• Operating system
• Pages visited
• Approximate usage information
• Date and time of access
• Referring website or source
• Website interaction information

We may use cookies and similar technologies for functionality, analytics, security and other purposes described in this Policy.

CollegeMELA may collect information that students voluntarily provide while using our career discovery, Career Blueprint or counselling services.

This may include information about:

• Interests
• Strengths
• Academic background
• Subjects
• Career preferences
• Goals and aspirations
• Responses to assessment questions
• Preferred courses and colleges
• Entrance examination plans
• Skills and areas for development

We use this information to provide career-related insights, personalised recommendations, counselling and roadmap services.

We do not represent career recommendations as guarantees of admission, employment, examination success or any particular career outcome.

We may use personal information for purposes including:

• Providing career discovery and counselling services
• Creating personalised career reports and roadmaps
• Providing Career Blueprint services
• Understanding your career interests and preferences
• Communicating with students and parents regarding services
• Scheduling counselling sessions
• Processing payments and registrations
• Responding to enquiries and requests
• Providing customer support
• Improving our website, services and user experience
• Developing and improving our career discovery tools
• Sending service-related communications
• Sending information about CollegeMELA programs, content or services where permitted
• Organising events, workshops and programs
• Preventing fraud, misuse and security incidents
• Complying with applicable legal and regulatory requirements

We will process personal information only for specified and legitimate purposes and in accordance with applicable law.

Some CollegeMELA services may use technology, including artificial intelligence, to assist with career discovery, analysis, organisation of information or generation of personalised career insights.

Where applicable, information provided by a student may be processed to generate career-related insights, reports or recommendations.

AI-generated information is intended to support career exploration and decision-making. It is not a guarantee of a particular career, admission, examination result, salary or employment outcome.

Where expert counselling is included, our counsellors may review or discuss relevant information as part of the guidance process.

We will not use personal information for purposes unrelated to the services described in this Privacy Policy without an appropriate legal basis or consent where required.

CollegeMELA provides services that may be used by students, including students who are under 18 years of age.

Where applicable law requires parental or lawful guardian consent for processing a child’s personal data, we will obtain or rely on such consent in the manner required by applicable law.

Parents or lawful guardians should encourage children to use CollegeMELA services with their knowledge and involvement.

We do not knowingly seek to collect more personal information from children than is reasonably necessary to provide the relevant service.

We do not intend to use children’s personal data for behavioural tracking or targeted advertising where prohibited by applicable law.

Parents or lawful guardians may contact us regarding personal information relating to their child and may exercise applicable rights on behalf of the child where permitted by law.

Where a student is a minor, certain CollegeMELA services may involve a parent or lawful guardian.

For example, Career Blueprint or counselling services may include:

• Parent consultation
• Parent communication
• Parent/guardian consent
• Discussion of career options and recommendations

The extent of parental involvement will depend on the service being provided and applicable law.

We do not sell your personal information.

We may share personal information only where reasonably necessary for the purposes described in this Privacy Policy, including with:

Service Providers

We may use trusted third-party service providers for functions such as:

• Website hosting
• Cloud storage
• Analytics
• Communication
• Customer support
• Payment processing
• Scheduling
• Email or messaging
• Technology and AI services

Such providers may process information on our behalf and will be expected to handle information in accordance with applicable contractual and legal requirements.

Professional Service Providers

Where necessary, relevant information may be shared with CollegeMELA counsellors or professionals involved in delivering the service.

Legal and Regulatory Requirements

We may disclose information where required or permitted by applicable law, regulation, legal process or lawful governmental request.

Business Transfers

If CollegeMELA undergoes a merger, restructuring, acquisition or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

CollegeMELA may use third-party services to provide certain website or business functions.

These services may have their own privacy policies and terms.

Examples may include payment providers, analytics services, communication platforms, cloud services, scheduling tools and AI technology providers.

Where applicable, we encourage users to review the privacy policies of those third parties.

CollegeMELA may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember preferences
• Understand website usage
• Improve website performance
• Measure the effectiveness of our content and services
• Support security and fraud prevention

Where required, we will provide appropriate choices or controls regarding cookies and similar technologies.

You can also manage certain cookies through your browser settings.

Where permitted by applicable law, we may send information about CollegeMELA’s services, content, programs, workshops or events.

You may opt out of promotional communications by using the unsubscribe option provided in the communication or by contacting us.

Service-related communications, such as appointment confirmations, payment confirmations, important service notices or account-related messages, may still be sent when necessary.

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

If we become aware of a personal data breach requiring notification under applicable law, we will take the steps required by applicable law.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate records, comply with legal obligations, resolve disputes and enforce agreements.

When personal information is no longer required for a lawful purpose, we will take reasonable steps to delete or anonymize it, subject to applicable legal or regulatory requirements.

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Request information about the processing of your personal data
• Request correction of inaccurate or incomplete personal information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Request information about how your personal information is being used
• Raise a grievance regarding the processing of your personal information
• Exercise other rights available under applicable law

Where processing is based on consent, withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

To exercise applicable rights, contact:

We may need to verify your identity or authority before processing certain requests.

If you are a parent or lawful guardian and believe that CollegeMELA has collected personal information relating to your child, or you wish to exercise an applicable right concerning your child’s information, please contact us at:

We may request information reasonably necessary to verify your identity and relationship with the child.

If you have a concern regarding our handling of your personal information, please contact us first so that we can try to resolve the matter.

We will handle grievances in accordance with applicable law.

Where applicable, you may also have the right to approach the relevant regulatory authority.

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices or content of those third parties.

We encourage you to review their privacy policies before providing personal information.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this Policy.

Where required by applicable law, we will provide additional notice or obtain consent.

If you have questions about this Privacy Policy or how CollegeMELA handles personal information, please contact us:

CollegeMELA is a career discovery, counselling, learning and skill-development platform.

Our services are designed to help students:

• Understand their interests, strengths and preferences
• Explore possible career pathways
• Understand relevant courses, colleges and entrance examinations
• Receive career guidance from experts
• Develop a personalised career roadmap
• Identify skills and areas for development
• Make more informed educational and career decisions

CollegeMELA provides guidance and information to support decision-making. We do not make decisions on behalf of students or parents.

CollegeMELA services may be used by students, including students below 18 years of age.

Where a student is a minor, a parent or lawful guardian may be required to provide consent or participate in the service where required by applicable law.

Parents or lawful guardians are responsible for supervising a minor’s use of the services where appropriate.

By registering a minor for a paid service, the parent or lawful guardian represents that they are authorised to provide the necessary consent and information on behalf of the student.

CollegeMELA may request information necessary to verify parental or guardian authority where required.

When using certain CollegeMELA services, you may be required to provide information such as:

• Student name
• Age or date of birth
• Class or year of study
• Academic information
• Career interests and preferences
• Parent or guardian information
• Contact information
• Other information required to provide the selected service

You agree that the information you provide should be accurate and reasonably complete.

If information provided by you is inaccurate, incomplete or outdated, the usefulness and accuracy of the resulting guidance may be affected.

Our collection and use of personal information is governed by our Privacy Policy.

CollegeMELA may provide career assessments, questionnaires or other career discovery tools.

These assessments are intended to support self-understanding and career exploration.

Assessment results should not be interpreted as a definitive determination of a student’s future career.

Career decisions may depend on multiple factors, including academic performance, interests, changing circumstances, financial considerations, admission requirements, skills, opportunities and personal preferences.

Students and parents should consider relevant information and professional advice before making significant educational or financial decisions.

Depending on the service purchased, CollegeMELA may provide:

• Career assessment
• Personalised career report
• Career pathway recommendations
• Course and college guidance
• Entrance examination guidance
• Skills recommendations
• Backup career options
• Expert career counselling
• Parent consultation
• Personalised career roadmap
• Follow-up guidance, where included in the purchased service

The exact services included will depend on the package or service selected at the time of purchase.

CollegeMELA may modify or improve the structure of its services from time to time, while making reasonable efforts to deliver the services that were included in the purchased package.

CollegeMELA provides career guidance and educational information based on the information available to us and the circumstances discussed during the service.

We do not guarantee:

• Admission to any particular college or university
• Qualification in any entrance examination
• A particular examination rank or score
• Selection for a particular course
• Employment or salary
• A particular career outcome
• Scholarships or financial aid
• Any specific future academic or professional result

Admission requirements, fees, rankings, examination rules, eligibility criteria and other educational information may change.

Students and parents should independently verify important information with the relevant university, examination authority, government body or institution before making a final decision.

Certain CollegeMELA services may use artificial intelligence or other technology to assist with:

• Career discovery
• Analysis of assessment responses
• Organisation of information
• Generation of career insights
• Personalised recommendations
• Preparation of reports

AI-generated information may contain limitations or inaccuracies.

AI is used as a support tool and does not replace human judgement.

Where expert counselling is included, a CollegeMELA counsellor may review the relevant information and provide human guidance.

Students and parents remain responsible for evaluating recommendations and making their own final educational and career decisions.

CollegeMELA may provide information relating to:

• Colleges and universities
• Courses
• Entrance examinations
• Eligibility requirements
• Fees
• Rankings
• Career pathways
• Scholarships
• Educational opportunities

Such information may come from publicly available sources, institutions or third-party sources and may change over time.

While we make reasonable efforts to provide useful and accurate information, CollegeMELA does not guarantee that all third-party information will always be complete, current or error-free.

Where a decision involves significant financial, academic or legal consequences, users should verify the information with the relevant official institution or authority.

Certain CollegeMELA services require payment.

Before completing a purchase, the applicable price and service inclusions will be displayed to the customer.

By making a payment, you agree to pay the applicable amount for the selected service.

Payments may be processed through third-party payment providers.

CollegeMELA may not receive or store your complete card, UPI or banking credentials where these are processed directly by the payment provider.

Refund eligibility will depend on the service purchased and the stage at which cancellation is requested.

Unless otherwise specifically stated for a particular service:

• Requests for cancellation should be made through the official CollegeMELA contact channel.
• Refund requests will be considered according to the applicable refund policy communicated at the time of purchase.
• Once a personalised service has substantially commenced, including assessment analysis, report preparation or counselling, the service may not be eligible for a full refund.
• Any refund approved by CollegeMELA will normally be made through the original payment method or another appropriate method.
• Applicable payment gateway charges or other non-recoverable charges may be deducted where legally permissible and clearly communicated.

The specific refund terms displayed for a particular product or service at the time of purchase will take precedence over this general section where applicable.

Where counselling is included in a purchased service:

• Sessions should be attended at the scheduled time.
• Users should provide reasonable notice if they need to reschedule.
• CollegeMELA may provide a rescheduling window depending on the service purchased.
• Repeated absence without notice may result in the session being treated as used.
• Counselling availability is subject to counsellor schedules.

Specific scheduling and rescheduling conditions may be communicated separately for individual services.

Unless otherwise stated, the CollegeMELA website, brand name, logo, written content, videos, graphics, reports, assessment materials, frameworks, templates, course materials and other original content are owned by or licensed to CollegeMELA.

You may use materials provided as part of a purchased service for your personal, educational use.

You may not, without prior written permission:

• Copy or reproduce CollegeMELA proprietary materials for commercial purposes
• Resell or redistribute reports or paid materials
• Upload paid CollegeMELA materials to public platforms
• Repackage or reproduce our assessments, frameworks or methodologies
• Use CollegeMELA materials to create a competing commercial service

Personal sharing of information with parents or lawful guardians for the student’s educational decision-making is permitted.

You agree not to:

• Use the website for unlawful purposes
• Attempt to gain unauthorised access to our systems
• Interfere with the operation or security of the website
• Submit false or misleading information
• Upload malicious code or harmful material
• Copy substantial portions of the website or its proprietary content without permission
• Use CollegeMELA services to violate another person’s rights

We may restrict or suspend access where we reasonably believe these Terms have been violated.

CollegeMELA may provide links to third-party websites, universities, examination authorities, payment providers, technology providers or other services.

These third parties operate independently and may have their own terms and privacy policies.

CollegeMELA is not responsible for the content, availability, security or privacy practices of third-party websites or services.

If you voluntarily provide feedback, suggestions, reviews or testimonials about CollegeMELA, you grant CollegeMELA permission to use that feedback for improving or promoting our services, subject to applicable law and any separate consent that may be required.

We will not knowingly publish a minor’s identifiable testimonial or image for promotional purposes without appropriate consent.

We aim to keep our website and services available, but we do not guarantee uninterrupted or error-free availability.

Services may occasionally be unavailable because of:

• Maintenance
• Technical issues
• Internet or hosting failures
• Third-party service interruptions
• Events beyond our reasonable control

We will make reasonable efforts to restore services where appropriate.

CollegeMELA provides career guidance, educational information and counselling as a support service.

Users remain responsible for their final educational and career decisions.

To the extent permitted by applicable law, CollegeMELA will not be responsible for losses arising solely from a user’s decision to rely on career guidance without independently considering relevant circumstances or verifying important information.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

CollegeMELA may update its services, website features, pricing, content or these Terms from time to time.

Changes to these Terms will be posted on this page with an updated “Last Updated” date.

Where required by applicable law, we will provide additional notice.

Your continued use of the services after applicable changes take effect constitutes acceptance of the updated Terms.

CollegeMELA may suspend or terminate access to a service where reasonably necessary, including where:

• These Terms are materially violated
• The service is being misused
• Fraudulent or misleading information has been provided
• There is a security or legal concern

Termination will not affect rights or obligations that arose before termination.

These Terms shall be governed by the laws applicable in India.

Subject to applicable consumer protection and other mandatory laws, disputes relating to these Terms or CollegeMELA services shall be subject to the jurisdiction of the competent courts in Jaipur, Rajasthan.

Nothing in this section prevents a consumer from exercising any rights or remedies available under applicable consumer protection law.

If you have a question, concern or complaint regarding CollegeMELA services, please contact us.

For grievances relating specifically to personal data, please refer to the grievance contact provided in our Privacy Policy.

By using the CollegeMELA website or purchasing or using a CollegeMELA service, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

If the user is a minor, the relevant parent or lawful guardian should review these Terms and provide any consent required by applicable law.