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Company policy

Cancellation & Refund Policy

Last updated

This policy explains when you can cancel a CollegeMELA service, when you get your money back, and how long a refund takes. It applies to every payment made to CollegeMELA, on www.collegemela.com or otherwise.

Every paid CollegeMELA service is a one-time fee, not a subscription, so nothing is ever charged again automatically.

1. Free services

The career interest test, the video library and passes to CollegeMELA events such as College Mela Summit are free. There is nothing to pay, so nothing to refund.

2. Counselling sessions

A one-on-one counselling session is booked and paid for online, for a fixed date and time.

  • Cancel 24 hours or more before your session starts: you get a full refund, including GST.
  • Less than 24 hours before it starts: no refund, but you can move the session to another time once, free of charge, if you ask before the session starts.
  • If you don’t join within 15 minutes of the start time and haven’t told us, the session counts as delivered and is not refunded.
  • Once a session has taken place, it is not refundable.

3. Career Blueprint plans

The Career Blueprint and the Career Blueprint + Follow-up are personalised services delivered over several sessions.

  • Cancel before your first session takes place: you get a full refund, including GST.
  • Once the first session has taken place, or your career report has been delivered, the plan has substantially started and is not refundable. You keep access to every session the plan includes.

4. If CollegeMELA cancels

If we cancel or can’t hold your session, or your time was taken by someone else while you were paying, you get a full refund, including GST, or a new time, whichever you choose. You never lose money because of us.

5. Failed and duplicate payments

  • If money left your account but your booking wasn’t confirmed, please don’t pay again. Email us your booking reference. If we can’t confirm the booking, we refund the full amount.
  • If you were charged twice for the same booking, we refund the extra payment in full.

6. How to cancel or ask for a refund

Email us, or write to us from the contact page, with your name, your booking reference and the reason. We reply within 2 working days.

CollegeMELA

7. How refunds are paid, and how long they take

  • We start an approved refund within 2 working days of approving it.
  • It is paid to the account, card or UPI ID you paid from, through our payment provider, Razorpay. We don’t refund in cash.
  • Your bank usually credits it within 5–7 working days after we start it.
  • Refunds are for the amount you paid. We don’t deduct payment gateway charges.

If a refund hasn’t reached you 10 working days after we confirmed it, email us and we will send you its reference number to check with your bank.

8. Our other terms

This policy adds the details to section 10 of our Terms & Conditions. Where a service’s own terms, shown before you pay, say something different, those terms apply.